I never took a communications class (one crappy public speaking course I think) but I’m naturally empathetic so when I find people aren’t understanding me, I try to think about them. How might they be receiving me? How can I keep my message but change the presentation in such a way that they will be able to accept what I have to say more readily?
So, I may have to explain myself 12 different ways, presenting various analogies and metaphors. The better I get to know someone, the easier it becomes.
I have a “come with me on this journey” attitude when I write. I envision the person sitting next to me and we’re going on a ride together, facing the same way.
I don’t know why, but it seems to help communication for me. I’m using it now. Unless someone gets me really really mad, it’s a habit and it’s effective. I don’t know if it works for everybody – we’re all different… but it does for me.