It’s all about Power. —- We are writing to inform you that the US data center outage has been fixed and that the majority of services should be back to normal now. The outage was caused by an accidental Emergency Power-Off (EPO) shutdown triggered during a routine on-premise safety system maintenance. The power supply to the racks was cut off in consequence, which rendered the UPS systems incapable of taking over. This sudden backupless power cut resulted in a network equipment failure, which took our technicians 5 hours to fix. They worked throughout the entire outage lifecycle to restore other services as well. As a result, our shared hosting servers, VPSs and dedicated servers have been brought back to normal. The data center engineers are investigating the reason for the EPO shutdown to prevent such issues from happening again. We, in turn, are doing our best to resolve the DNS failover problem that took down the sites hosted in the other data centers. If you or your customers are still experiencing any issues, don’t hesitate to get in touch with our support team. Thank you for your patience and understanding while we worked to resolve this issue!

It’s all about Power.
—-
We are writing to inform you that the US data center outage has been fixed and that the majority of services should be back to normal now.

The outage was caused by an accidental Emergency Power-Off (EPO) shutdown triggered during a routine on-premise safety system maintenance.

The power supply to the racks was cut off in consequence, which rendered the UPS systems incapable of taking over.

This sudden backupless power cut resulted in a network equipment failure, which took our technicians 5 hours to fix.

They worked throughout the entire outage lifecycle to restore other services as well.

As a result, our shared hosting servers, VPSs and dedicated servers have been brought back to normal.

The data center engineers are investigating the reason for the EPO shutdown to prevent such issues from happening again.

We, in turn, are doing our best to resolve the DNS failover problem that took down the sites hosted in the other data centers.

If you or your customers are still experiencing any issues, don’t hesitate to get in touch with our support team.

Thank you for your patience and understanding while we worked to resolve this issue!

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