Had to look it up. Interesting concept. Whether deep or surface, it’s still not easy. I suspect surface is easy for people that lean towards the sociopathic side or at least very low empathy individuals. Natural fakers. A lot of this is built into professionalism and isn’t difficult, so long as you “keep it professional”. But some service professions require different skill sets and no matter how good burnout happens.

Had to look it up. Interesting concept. Whether deep or surface, it’s still not easy. I suspect surface is easy for people that lean towards the sociopathic side or at least very low empathy individuals. Natural fakers.

A lot of this is built into professionalism and isn’t difficult, so long as you “keep it professional”.

But some service professions require different skill sets and no matter how good burnout happens.

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