Frequently, customers don’t fully realize that workers KNOW who they are from even a single visit and REMEMBER. The customers forget, the employees usually don’t forget. That you had fun with that is fantastic.

Frequently, customers don’t fully realize that workers KNOW who they are from even a single visit and REMEMBER.

The customers forget, the employees usually don’t forget.

That you had fun with that is fantastic.

I’m surprised every time McDonald’s says my coffee order perfectly before I say it. I have a flash of “How’d THEY KNOW?” which lasts about a second or two before I think, “Oh, they work here and remember me, duh”.

 

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